Terms of Service
Last updated: June 17, 2026
Parties
These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and one of the following Upvendo entities, depending on where you are established:
- Upvendo BV (the "EU Entity"), a Belgian private limited company with registered office at Kalvekeetdijk 179, 8300 Knokke-Heist, Belgium, is your contracting party if you are established in the European Economic Area, the United Kingdom or Switzerland.
- Upvendo, Inc. (the "US Entity"), a Delaware corporation with registered office at 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States, is your contracting party if you are established in the United States.
For Customers established elsewhere, the EU Entity is your contracting party unless otherwise agreed in writing. Each entity is referred to in these Terms as "Upvendo", "we", "us" or "our".
Overview
This website (upvendo.com and the ccTLD variants .be, .nl, .fr, .de) is operated by Upvendo. Upvendo offers this website, including all information, tools and Services available from this site, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, configuring an ordering setup via our configurator, booking a demo, or purchasing through our self-serve checkout, you engage in our "Service" and agree to be bound by these Terms, including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, partners, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the Service shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Self-serve payments are processed by Stripe (Stripe Payments Europe Ltd. for EEA payments; Stripe, Inc. for US payments). Sales-led commercial agreements are governed by separately signed Master Service Agreements which prevail over these Terms in case of conflict.
Section 1 — Online Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products and Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 — General Conditions
We reserve the right to refuse Service to anyone for any reason at any time, subject to applicable non-discrimination law.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
Section 4 — Modifications to the Service and Prices
Prices for our products and Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
For ongoing subscription Services, price changes will be communicated with the notice period set out in your order form or, absent that, at least 30 days in advance, taking effect at your next renewal.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except as required by law or by your order form.
Section 5 — Products and Services
Certain products and Services may be available exclusively online through the website or through our sales process. These products and Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the site. We cannot guarantee that your device's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or Service made on this site is void where prohibited.
Except as set forth in your order form or a separately signed agreement, we do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors outside of an approved partner programme.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our self-serve checkout or sales process. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
Section 7 — Optional Tools and Integrations
We may provide you with access to third-party tools and integrations (including POS, payments and other vendors) over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.
Your use of optional tools offered through the site is entirely at your own risk and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Section 8 — Third-Party Links
Certain content, products and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. Complaints regarding third-party products should be directed to the third party.
Section 9 — User Comments, Feedback and Other Submissions
If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, "Feedback"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Feedback that you forward to us. We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback. You retain ownership of personal data submitted with Feedback, governed by our Privacy Notice.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right.
Section 10 — Personal Information
Your submission of personal information through the site is governed by our Privacy Notice. Where Upvendo processes personal data on your behalf, our Data Processing Agreement applies.
Section 11 — Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
Section 12 — Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 13 — Disclaimer of Warranties; Limitation of Liability
Except where prohibited by mandatory law, we do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, nor that the results obtained from use of the Service will be accurate or reliable.
The Service and all products and Services delivered to you through the Service are (except as expressly stated by us or in a signed order form) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied.
To the maximum extent permitted by applicable law, in no event shall Upvendo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of any of the Service.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law (including, where applicable, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability under mandatory consumer-protection legislation).
Section 14 — Indemnification
You agree to indemnify, defend and hold harmless Upvendo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees from any third-party claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 15 — Severability
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 — Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. Where you have signed a separate Master Service Agreement with us, that agreement prevails over these Terms in case of conflict.
Section 18 — Governing Law and Jurisdiction
Governing law and jurisdiction depend on the contracting Upvendo entity identified in the Parties section above:
- Where the EU Entity (Upvendo BV) is your contracting party, these Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium, and the courts of Brussels, Belgium, shall have exclusive jurisdiction.
- Where the US Entity (Upvendo, Inc.) is your contracting party, these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles, and the state and federal courts located in the District of Delaware shall have exclusive jurisdiction.
The foregoing is without prejudice to any mandatory jurisdiction or mandatory consumer-protection law applicable in your country of residence.
Section 19 — Changes to Terms of Service
You can review the most current version of the Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
Section 20 — Contact Information
Questions about these Terms should be sent to legal@upvendo.com.
Upvendo BV (EU Entity) — Kalvekeetdijk 179, 8300 Knokke-Heist, Belgium
Upvendo, Inc. (US Entity) — 300 Delaware Avenue, Suite 210, Wilmington, DE 19801, United States