Coffee shop
A coffee shop that clears the morning rush, while pastries sell themselves.
Customers configure their own coffee (milk, shots, syrup) at the kiosk or over QR. Baristas stay focused on quality, not on taking orders. And the kiosk suggests a pastry right after the coffee choice — time after time we see that lift the attach rate.
Pijnpunten
Waar je elke dag tijd verliest.
The morning rush gets stuck on customisation
Hearing out a latte with oat milk, an extra shot and vanilla syrup, keying it in and passing it to the barista is more work than making the coffee itself. During the peak the queue piles up while the barista is already standing ready to pull the shot.
Spoken order, wrong milk
A customer who asked for oat and got soy means a remade cup, lost time and a frustrated customer. Every wasted cup costs you product, time and goodwill.
Nobody offers a pastry on their own
At a busy counter, nobody thinks to add a croissant or cookie. That's exactly where your margin sits — and you leave it on the table unless someone asks systematically, which isn't workable during a rush.
Solution
How Upvendo solves it.
Configure the coffee right on the screen
Milk choice, extra shot, syrup, decaf, hot or iced. The right modifiers in the right order, per item. The order lands straight with the barista, with the customer's name attached. No spoken-order noise.
Pastry suggested after the coffee choice
The kiosk suggests the right pastry at the right moment — after the coffee but before checkout. No pressure, one extra screen. Configurable in your POS, so you decide what does and doesn't get suggested.
Pre-order for regular lunch customers
Regulars order ahead from their phone and pick up without waiting. For you: fewer orders during the peak, more predictable volume. For them: no queue.
Natively connected to your POS
Lightspeed, MplusKassa, Shopcaisse, Vectron or Square. Your modifiers (milk surcharges, syrup prices) live in your till and sync live with the kiosk. One place to manage it all.
Common questions
Frequently asked
Does a kiosk work in a coffee shop, or is it too impersonal?
For coffee-to-go and the rush it actually works well — people want speed there. For seated customers you can combine it perfectly with QR at the table, keeping barista service at the table. The kiosk doesn't replace, it absorbs.
Can customers add their name to the order?
Yes. At the kiosk the customer adds a name, and it carries through onto the order ticket. Baristas call out the name just like they do now — only without having to type that info in themselves.
What about milk alternatives and surcharges?
Oat, soy, almond, lactose-free: you manage the surcharge in your POS, and the kiosk shows them automatically in the right order at the right price. Change a surcharge and it's live on the kiosk within seconds.
SEARCHING FOR BESTELZUIL KOFFIEBAR?
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